Use the local help assistant effectively

The help assistant searches this site’s published help guides, managed public pages, journal articles and current plan settings. It runs a local retrieval algorithm in the browser and uses no external AI service. It presents relevant source text and links rather than claiming to reason perfectly about every problem. It cannot inspect private actions, account entitlements, billing orders, email logs or unpublished editorial drafts.

Ask a focused product question

Use a short question with the feature and the problem, such as “Why is my RSVP waitlisted?” or “How do I cancel a WooCommerce subscription?” The assistant matches meaningful terms and common aliases such as OCR and receipt capture. A focused question is easier to match than a long message containing several unrelated requests. Read the linked source before following a multi-step procedure. The assistant can show an excerpt without every qualification in the full guide. Current plan settings are retrieved separately from stored guide text so a changed allowance is less likely to be confused with an old example.

Understand the boundaries

The assistant does not execute commands or make account changes. Asking it to publish an action, issue a refund, reveal a private discussion or ignore permissions will not grant those capabilities. A source excerpt about a billing process is not confirmation that your particular payment succeeded. It also cannot answer every unrelated question. When it cannot find sufficient relevant material, it should say so and point to the help center or support. Do not treat a plausible excerpt as a verified diagnosis if the actual error or provider configuration differs from the guide.

Protect the conversation

Do not type passwords, payment details, authenticator codes, private receipt contents or unnecessary personal information. The feature does not persist a conversation transcript to the server or browser storage; the text remains in the current page’s conversation area until cleared or the page is left. Network requests load the site’s public knowledge index rather than sending the question to an external model. Use Clear conversation to remove the visible exchange. If you need account-specific investigation, move to the contact form and provide the smallest useful description. The assistant does not create a support ticket or send an email automatically.

Recover from a poor match

Try a shorter phrase using the product’s control name, then open the help center search. If a guide is missing or inaccurate, report the title and the point that needs correction. Administrators can edit or unpublish guides; only published permitted content belongs in the live index. If local scripts are blocked or a knowledge file fails to load, the normal help pages and contact route remain available. A temporary search failure does not mean an account or action was deleted. Reload once and use a direct help link if the assistant remains unavailable.

Continue with related help

• Accessible participation and keyboard controls
• Contact support and track a useful request
• Create your first action
• Pick the right action type

Search the help center · Current plans and limits · Contact support

Still need a hand?

The site assistant can find related guides. For an account-specific issue, use the support form and include the page URL and exact error, without passwords or payment details.

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